What does it mean when you have a credit on your Xfinity account?

Credits are added to your account each time you make a payment. A credit might be added when you return something you bought with your credit card. Credits can also be added to your account because of rewards you have earned or because of a mistake in a prior bill.

Why is there a credit on my Xfinity account?

Once you’re enrolled in ACP through Xfinity, you’ll see a monthly credit on your second bill. Your credit will be applied to internet first, then mobile service.

Where is my credit on my Xfinity account?

View Your Balance and Due Date With the Xfinity My Account App. Sign in to the Xfinity My Account app with your Xfinity ID and password (or a registered email address/mobile phone number and password). You’ll see your account balance and due date on the Balance Due section of the app’s home screen.

How do I get my credit back from Xfinity?

But in order for this to be credited to your account you have to call 1-800-XFINITY to request a credit.

What does negative balance mean in Xfinity?

A negative balance indicates that your bill was overpaid and that you may be eligible for a refund.

Will Xfinity give me a refund?

If you would like your balance refunded, contact us. Note that refund checks can take up to six weeks to process.

What is a device credit?

The value of promotional offers for new device purchases are often applied in the form of “device credits” applied to your monthly bill over a period of time. These device credits from Comcast Business Mobile lower your monthly device payment amount.

Can I pay off my phone early Xfinity?

With our device payment plan, you can pay for the total cost of a phone over 24 payments on the same date every month. Once you’ve completed all the payments, the phone is all yours. If you find yourself with a little extra cash, you can make additional payments or pay off the phone completely any time you want.

What is connect more on my Xfinity bill?

Cheapest Xfinity internet package we recommend
We recommend the Connect More package for low-cost Xfinity internet. This package offers up to 100 Mbps speeds for $39.99 per month for 12 months with a one-year contract.

How do I view my Xfinity payment history?

View Your Bills in Xfinity My Account
Sign in to My Account as the Primary user or a Manager. Visit the Billing tab and select View Bill Details. To view previous bills, open the Billing Date dropdown menu and select View previous statements.

What is Comcast 30 day money back guarantee?

If you’re not completely satisfied within the first 30 days of your Business Internet, Phone, or TV service installation, you may cancel that service. We’ll issue a refund for the monthly recurring fee paid for the first 30 days of service, excluding installation charges, fees, taxes, or per-call charges.

Is there a deposit for Xfinity?

You do not need to pay a deposit to sign up for Xfinity prepaid, but you will need to prepay each month of service in advance. Additionally, you’ll need to pay for your Xfinity prepaid modem with your first month of service.

What does Xfinity charge for not returning equipment?

If you don’t return the equipment you get charged for it. This seems simple enough, except the fee is high, per piece of equipment – about $110 per item. And if you don’t pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score.

Does Xfinity charge a month in advance?

Your billing cycle starts the day you activate your first line or seven days after your device or SIM card ships (assuming it’s delivered successfully) — whichever comes first. Your billing cycle ends one month later, and your payment is automatically charged 20 days after that.

Can you cancel a xfinity payment?

Managing or Canceling Scheduled Payments
Click Manage Scheduled Payments under the Billing tab. Click Manage to change the amount, date, or payment method of a scheduled payment. Click Cancel Payment to cancel a scheduled payment entirely.

Do I have to return Xfinity prepaid modem?

According to Comcast, you must return all Xfinity equipment within ten days of disconnecting your internet service.

How do I get a live person at Xfinity?

Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information.

What phone number is 800 934 6489?

If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489).

Is Peacock free with Xfinity?

Xfinity customers can access Peacock Premium at no extra charge on those devices by logging in with the Peacock profile they created on their X1 or Flex streaming TV Box, or by using their Xfinity account through Peacock’s My Account. Once you log in, scroll down to the Link Provider section.

Is Comcast and Xfinity the same?

Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications company and division of Comcast Corporation used to market consumer cable television, internet, telephone, and wireless services provided by the company.

How can I get Comcast to lower my bill?

How to Lower Your Xfinity Bill

  1. Choose a TV package with fewer channels.
  2. Lower your internet speed.
  3. Stop going over your data cap.
  4. Get rid of rental equipment.
  5. Negotiate your monthly cost.