Convenience and Security: Exploring Facial Recognition in the Wells Fargo Mobile® App

As technology continues to advance, the financial industry is embracing innovative solutions to increase convenience and security for customers. Wells Fargo, a prominent banking institution, has incorporated biometric authentication features into its mobile app, including the option for facial recognition. In this white paper, we will explore the details of Wells Fargo’s facial recognition feature, including its functionality, security measures, and benefits to users.

Understanding Biometric Sign-On

Wells Fargo’s facial recognition feature, known as biometric sign-on, allows customers to access their accounts on the mobile app using their unique facial features instead of relying on traditional username and password credentials. This technology leverages the power of facial recognition to provide users with a seamless and secure login experience.

Enable Facial Recognition on your Device

To enable facial recognition on your device, navigate to your device settings. For iOS users, select Face ID & Passcode or Touch ID & Passcode. Android users can select Face & Fingerprint Unlock. Follow the on-screen instructions to enroll your biometric image.

Enabling Face Recognition in the Wells Fargo Mobile® Application

To enable facial recognition within the Wells Fargo Mobile® app, follow these simple steps

  1. Register your biometric image in your device settings.
  2. Launch the Wells Fargo Mobile® application.
  3. Tap Set Up Face ID® or Set Up Touch ID® for iOS users or Set Up Biometrics for Android users.
  4. Enter your user name and password, and tap Sign in.
  5. You will be taken to a screen where you can enable facial recognition.

Enhanced Convenience and Security

Once facial recognition is enabled, accessing your Wells Fargo account becomes effortless. After launching the app, you will be prompted to scan your face to log in. If you are not prompted, you can trigger the feature by tapping the biometric icon. This streamlined authentication process eliminates the need to remember and enter complex passwords, providing a more convenient and time-saving experience for users.

Addressing Security Concerns

Wells Fargo prioritizes the security of its customers’ information. The biometric information used for facial recognition is securely stored on the user’s device, not on Wells Fargo’s app or servers. Wells Fargo does not have access to or store your biometric image. This approach ensures that your personal information remains secure and reduces the risk of unauthorized access.

Alternative Log-in Methods

While facial recognition provides a convenient way to access your Wells Fargo account, users have the flexibility to choose alternative sign-in methods. You can always log in with your username and password if you prefer, or if your device does not support biometric authentication.

Disabling Face Recognition

If necessary, you can easily disable the facial recognition feature within the Wells Fargo Mobile® app. After signing in, navigate to the main menu and tap “Sign in with Face ID” or “Sign in with Touch ID” for iOS users or “Biometric Sign in” for Android users. Follow the instructions to turn off the feature.

Ensuring Continuous Functionality

Occasionally, biometric sign-in may be temporarily disabled after an operating system update or Wells Fargo Mobile® app update. In such cases, Wells Fargo may require users to manually log in for security purposes. However, users can always re-enable facial recognition after successfully logging in with their username and password.


Wells Fargo’s integration of facial recognition technology into its mobile app is a significant step toward a more seamless and secure banking experience. By harnessing the power of biometric authentication, customers can enjoy enhanced convenience while maintaining the highest level of security. Facial recognition provides an easy-to-use alternative to traditional authentication methods, ensuring fast and secure access to Wells Fargo accounts. As technology evolves, it is likely that biometric authentication will continue to play a vital role in protecting customer information and driving the future of banking.


Does Wells Fargo app have face recognition?

You can use Face ID with the Wells Fargo Mobile app after you have set up Face ID on your device. To get started, select Set Up Face ID before signing on with your username and password. You can also enable Face ID by selecting Sign On with Face ID from the Profile & Settings menu.

Does Wells Fargo do face recognition?

Only select Android devices are eligible to enable Biometric Sign-On (Face Unlock). If you have family members who look like you, we recommend using your username and password instead of Biometric Sign-On (Face Unlock) to sign on. Your mobile carrier’s message and data rates may apply.

How do I enable Face ID for bank app?

Here’s how to set up Face ID on your device:

  1. Go to Settings and select Face ID & Passcode.
  2. Select Other Apps.
  3. Select HomeStreet Bank.
  4. Turn to “Yes”


Is Face ID secure for banking apps?

As mentioned, Face ID in and of itself is an exceptionally safe biometric security system. However, many Face ID providers continue to pair Face ID with a password. Unfortunately, this compromises the overall security of Face ID since it can be overridden via far weaker password security.

How safe is Wells Fargo Mobile app?

Is the Wells Fargo Mobile app secure? The Wells Fargo Mobile app uses multiple methods to provide security: Wells Fargo uses 128-bit encryption to scramble sensitive information during your online session. Authentication is used to ensure your identity and to limit access to your information.

How do I activate face recognition on Wells Fargo app?

If you don’t see the option to set up Face ID, go to your device Settings, scroll down and select the Wells Fargo Mobile app, then turn on Face ID. You should then be able to select Sign On with Face ID.

How do I enable Touch ID on Wells Fargo app?
Quote from video: So I have my Wells Fargo mobile banking app open now and I want to go ahead and set up the touch ID. Because I have an Apple iPhone. 7. I don’t have one of the newer phones that have the face ID. But

How do I add Face ID to apps on iPhone 13?

How to Add Face Id to Apps

  1. Open the Settings app.
  2. Select Face ID & Passcode.
  3. Enter your iPhone passcode.
  4. Select Other Apps.
  5. Green toggles show you which apps have Face ID enabled.
  6. A gray toggle means Face ID is disabled. Tap the toggle to enable Face ID for that app.