The service capacity management sub-process focuses on the management, control and prediction of the end-to-end performance and capacity of the live, operational IT services usage and workloads.
What is the purpose of service capacity management?
Capacity management is responsible for defining the metrics to be captured during service operation to measure performance and use of capacity. This includes monitoring tools, which can provide input to the event management process.
What is service capacity management?
Service Capacity Management focuses on management, control and prediction of end-to-end performance of live IT services usage and workloads. It’s about measuring performance and comparing it to requirements that are set in Service Level Agreements (SLAs) or Service Level Requirements (SLRs).
What are the main elements of capacity management?
The capacity management procedure concerns performance, memory, and physical space, and should cover both the operational and development environment, including hardware, human resources, networking equipment, peripherals, and software.
What are the three primary strategies in capacity planning?
Common strategies include leading capacity, where capacity is increased to meet expected demand, and following capacity, where companies wait for demand increases before expanding capabilities. A third approach is tracking capacity, which adds incremental capacity over time to meet demand.
What is the meaning of service capacity?
The output or service potential of a tangible capital asset (TCA) which is typically determined by references to attributes such as physical output capacity, quality of output, associated operating costs, and useful life.
What are the three key decisions in capacity management?
Planning for capacity breaks down into three steps: determining capacity requirements, analyzing current capacity, and planning for the future.
What are the 4 elements of capacity?
The four key components to address in a capacity evaluation include: 1) communicating a choice, 2) understanding, 3) appreciation, and 4) rationalization/reasoning.
What are 5 the capacity management strategies?
5 CAPACITY MANAGEMENT STRATEGIES
- 5.1 Recognizing Capacity Problems. …
- 5.2 Incorporating Capacity Issues Into Management. …
- 5.3 Incentive Blocking Capacity Mitigating Measures. …
- 5.4 Incentive Adjusting Capacity Correcting Measures. …
- 5.5 Strategic Capacity Management.
What are the 3 types of capacity?
Capacity is defined under 3 categories; design capacity, effective capacity and actual capacity.
What are the types of capacity management?
The different types of capacity management
- Workforce capacity management. …
- Production capacity management. …
- Resource capacity management. …
- Lag strategy. …
- Lead Strategy. …
- Match Strategy. …
- Adjustment Strategy. …
- The benefits of capacity management.
What are the 4 types of capacity?
Leaders Need Four Types of Capacity
- Emotional Capacity. Leaders need to have the heart to feel what others are feeling and a willingness to be real and connect with others. …
- Intellectual Capacity. The brains to do the work of leading. …
- Physical Capacity. …
- Time Capacity.
How do you measure service capacity?
First, determine how long it takes someone working around the clock to complete one unit of your service or product. This is referred to as your cycle time. Next, take the total number of available work hours and multiply this by the number of employees that complete work, then divide this number by your cycle time.
What are 5 the capacity management strategies?
5 CAPACITY MANAGEMENT STRATEGIES
- 5.1 Recognizing Capacity Problems. …
- 5.2 Incorporating Capacity Issues Into Management. …
- 5.3 Incentive Blocking Capacity Mitigating Measures. …
- 5.4 Incentive Adjusting Capacity Correcting Measures. …
- 5.5 Strategic Capacity Management.
What is meant by service capacity planning?
Capacity planning is the advanced development of a method or approach to ensure an organization can receive, contain, or deliver its products. Businesses cannot afford to guess when it comes to the volume or types of services, skills, or people they provide, projects they manage, or people/organizations they serve.
What are the 4 types of capacity?
Leaders Need Four Types of Capacity
- Emotional Capacity. Leaders need to have the heart to feel what others are feeling and a willingness to be real and connect with others. …
- Intellectual Capacity. The brains to do the work of leading. …
- Physical Capacity. …
- Time Capacity.
What are the 3 types of capacity?
Capacity is defined under 3 categories; design capacity, effective capacity and actual capacity.
What is the main function of capacity?
Capacity is the maximum level of output that a company can sustain to make a product or provide a service. Planning for capacity requires management to accept limitations on the production process.
What are the types of capacity management?
The different types of capacity management
- Workforce capacity management. …
- Production capacity management. …
- Resource capacity management. …
- Lag strategy. …
- Lead Strategy. …
- Match Strategy. …
- Adjustment Strategy. …
- The benefits of capacity management.