Crutchfield is a leading retailer of consumer electronics, specializing in car audio and video, home audio, and video, and related accessories. Founded in 1974 by Bill Crutchfield, the company has grown from a small mail-order car stereo business to a multi-channel retailer with a strong online presence. Crutchfield is known for its extensive product selection, expert advice, and excellent customer service.
Key Facts
- Crutchfield was founded in 1974 by Bill Crutchfield in Charlottesville, Virginia.
- The company started as a mail-order car stereo business and has since expanded to include home audio and video equipment.
- Crutchfield has grown to employ over 600 people in Virginia.
- They have a physical store located in Charlottesville, Virginia.
- In addition to their physical store, Crutchfield also operates online through their website, Crutchfield.com.
- The company offers a wide range of services, including delivery, installation, and technical support.
- Crutchfield has received numerous awards and recognition for their exceptional customer service and expertise in the industry.
Company History
Crutchfield was founded in Charlottesville, Virginia, in 1974. The company started as a mail-order car stereo business, and it quickly gained a reputation for its knowledgeable staff and excellent customer service. In the 1980s, Crutchfield began to expand its product line to include home audio and video equipment. The company also opened its first retail store in Charlottesville in 1987.
Product Selection
Crutchfield offers a wide range of consumer electronics, including car stereos, speakers, amplifiers, home theater systems, TVs, projectors, and more. The company also carries a variety of accessories, such as cables, connectors, and installation kits. Crutchfield is known for its extensive selection of high-quality products from leading brands.
Customer Service
Crutchfield is committed to providing excellent customer service. The company’s staff is knowledgeable and experienced, and they are always willing to help customers find the right products for their needs. Crutchfield also offers a variety of services to make it easy for customers to shop, including free shipping on orders over $35, a 60-day return policy, and free technical support.
Awards and Recognition
Crutchfield has received numerous awards and recognition for its exceptional customer service and expertise in the consumer electronics industry. The company has been named a BizRate Circle of Excellence Platinum Award winner for23 consecutive years, and it has also been recognized by J.D. Power and Associates for its outstanding customer satisfaction.
Conclusion
Crutchfield is a leading retailer of consumer electronics, known for its extensive product selection, expert advice, and excellent customer service. The company has grown from a small mail-order car stereo business to a multi-channel retailer with a strong online presence. Crutchfield is committed to providing its customers with the best possible shopping experience, and it has received numerous awards and recognition for its efforts.
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FAQs
Where is Crutchfield located?
Crutchfield is headquartered in Charlottesville, Virginia.
What kind of store is Crutchfield?
Crutchfield is a retailer of consumer electronics, specializing in car audio and video, home audio and video, and related accessories.
Does Crutchfield have a physical store?
Yes, Crutchfield has a physical store located in Charlottesville, Virginia.
Does Crutchfield have an online store?
Yes, Crutchfield has an online store at Crutchfield.com.
What are Crutchfield’s hours of operation?
Crutchfield’s store hours are Monday-Saturday 10am-7pm and Sunday12pm-5pm. The online store is open24/7.
What is Crutchfield’s return policy?
Crutchfield offers a60-day return policy.
Does Crutchfield offer installation services?
Yes, Crutchfield offers installation services for car audio and video equipment, home audio and video equipment, and security systems.
What is Crutchfield’s customer service phone number?
Crutchfield’s customer service phone number is 1-800-955-9000.