Consumer protection is a selection of laws that protect individual consumers against unfair selling practices for goods, services and digital content.
What is the purpose of consumer protection?
Consumer protection safeguards the well-being and interests of consumers through education, mobilization and representation. Consumer protection ensures that consumers make well-informed decisions about their choices and have access to effective redress mechanisms.
What is meant by Consumer Protection Act?
The Consumer Protection Act, 1986 was enacted to provide a simpler and quicker access to redressal of consumer grievances. The Act for the first time introduced the concept of ‘consumer’ and conferred express additional rights on him.
What are the 3 major reasons for consumer protection?
Consumers need protection due to the following reasons:
- Illiteracy and ignorance: Consumers in India are mostly illiterate and ignorant.
- Unorganised consumers: In India consumers are widely dispersed and are not united.
- Spurious goods:
- Deceptive advertising:
- Malpractices of businessmen:
- Freedom of enterprise: