How do I file a complaint against a mortgage in California?

Department of Financial Protection and Innovation If you need assistance with the complaint form, please call 1-866-275-2677. 

How to file a complaint against a mortgage lender in California?

Make a complaint on the Better Business Bureau: Although the BBB is a non-profit opposed to a regulatory authority, filing a complaint on the website could help you get a response from your mortgage company and can help share your experience with other consumers looking for real-life stories about lenders.

What is the most commonly reported complaint related to mortgage lending?

Poor communication

Poor communication. Poor communication, or a lack of responsiveness, is the most common complaint in the mortgage lending process.

Does filing a complaint with the CFPB do anything?

After the company responds to your complaint, we’ll email you, and you can log back in to review the response and give us any feedback. Every complaint helps us in our work to supervise companies, enforce federal consumer financial laws, and write better rules and regulations.

Who regulates mortgage companies in California?

California mortgage licensing : CA has 2 regulatory agencies. CA Department of business oversight and CA Bureau of Real Estate. These two agencies offer two different types of company licenses.

What are reasons to sue a mortgage company?

Improper Foreclosures

  • Improper Standing (especially in CMBS cases)
  • Lender Conduct in the Loan Origination and Underwriting Process.
  • Pre Foreclosure Conduct in the Foreclosure Process.
  • Lender’s Foreclosure Conduct.

How do I write a complaint letter to a mortgage company?

Describe the issue or the question you have and/or what action you believe the lender should take. Attach copies of any related written materials. Describe any conversations with customer service regarding the issue and to whom you spoke. Describe any previous steps you have taken or attempts to resolve the issue.

How do you fight a mortgage company?

If you have a problem with your mortgage, you can submit a complaint online or by calling (855) 411-CFPB (2372). If you’re facing imminent foreclosure or have been served with legal papers, you may also need to consult an attorney.

What is a toxic mortgage?

Toxic debt refers to loans and other types of debt that have a low chance of being repaid with interest. Toxic debt is toxic to the person or institution that lent the money and should be receiving the payments with interest.

What is mortgage negligence?

Negligent loan servicing means the failure of a lender to perform those services that a reasonably prudent lender would perform in servicing (including liquidation of) its own portfolio of loans that are not guaranteed.

How do I report a lender online?

For lending and financing companies, online lending apps, and microfinance institutions, you may contact the Securities and Exchange Commission (SEC); and. For insurance companies, you may get in touch with the Insurance Commission (IC).

How can I complain about a mortgage broker?

Report the broker to the Financial Ombudsman Service
The FOS offers a consumer service that can contact the credit broker or bank on your behalf if you are having problems getting a refund. In most cases companies have refunded the money straightaway when the FOS has complained on a customer’s behalf.

How do I file a complaint against a broker in California?

The complaint form may be obtained directly from the DRE website ( or by calling the Department’s Enforcement Section at (877) 373-4542.