Email Retrieval
Upon opening a GTB account, your user ID for internet banking services should have been automatically generated and sent to your registered email address. Check your inbox and spam folders for this email.
Key Facts
- Check your email: When you opened your GTB account, your user ID should have been automatically profiled for internet banking services and sent to you via email.
- Use the GTWorld mobile banking app: If you have lost your GTB mobile and internet banking user ID and password, you can retrieve them using the GTWorld mobile banking app. Here’s how:
a. Download the GTWorld mobile banking app from the Google Play Store.
b. Open the app and click on “Sign up” if you are retrieving your old login details.
c. Input your account details and verify your ownership by providing the last 6 numbers on your ATM card and PIN.
d. Connect your phone to your account to enable access to the app.
e. Your internet and mobile banking login details will be sent to your email or phone number.
GTWorld Mobile Banking App Retrieval
Step 1: Download the GTWorld App
Download the GTWorld mobile banking app from the Google Play Store.
Step 2: Sign Up
Open the app and click on “Sign up” if you are retrieving your old login details.
Step 3: Account Details
Input your account details, including your NUBAN and the last 6 digits of your ATM card number.
Step 4: Verification
Verify your ownership by providing your ATM card PIN.
Step 5: Phone Connection
Connect your phone to your account to enable access to the app.
Step 6: Login Details Retrieval
Your internet and mobile banking login details will be sent to your email or phone number.
Sources
- GTBank Internet Banking
- How to Request & Retrieve your Gtbank Mobile Banking ID
- Internet Banking Sign-On
FAQs
What is a GTB user ID?
Your GTB user ID is a unique identifier that allows you to access your Guaranty Trust Bank account online.
How can I get my GTB user ID?
You can retrieve your GTB user ID by checking your email inbox and spam folders for the email sent to you when you opened your account. You can also retrieve it using the GTWorld mobile banking app.
What should I do if I have lost my GTB user ID and password?
If you have lost your GTB user ID and password, you can retrieve them using the GTWorld mobile banking app.
How do I retrieve my GTB user ID using the GTWorld app?
Download the GTWorld app, click on “Sign up,” input your account details, verify your ownership, connect your phone to your account, and your login details will be sent to you.
What information do I need to retrieve my GTB user ID using the GTWorld app?
You will need your NUBAN, the last 6 digits of your ATM card number, and your ATM card PIN.
Can I retrieve my GTB user ID without my ATM card?
No, you cannot retrieve your GTB user ID without your ATM card.
What should I do if I am unable to retrieve my GTB user ID using the GTWorld app?
If you are unable to retrieve your GTB user ID using the GTWorld app, you should contact GTB customer support for assistance.
How long will it take to receive my GTB user ID after retrieving it?
You should receive your GTB user ID immediately after retrieving it using the GTWorld app or checking your email.