Is Taylor Morrison a good home builder?

Taylor Morrison: A Comprehensive Analysis of its Home Building Practices

Taylor Morrison is a well-established home builder with operations in 19 markets across 11 states, serving a diverse range of consumer groups. The company has a long legacy dating back over 100 years and is committed to developing sustainable communities.

Key Facts

Better Business Bureau (BBB) Profile: Taylor Morrison has a BBB Business Profile. BBB Business Profiles are provided to assist consumers in making informed decisions. However, BBB does not endorse any product, service, or business.
Complaints: There are customer complaints about Taylor Morrison on the BBB website. One customer reported issues with the quality of their condos, including doors that needed replacement and problems with the lock on a garbage building door. The customer also mentioned difficulties in getting warranty requests addressed and expressed dissatisfaction with the company’s customer service.

BBB Business Profile

The Better Business Bureau (BBB) provides a Business Profile for Taylor Morrison, which includes information about the company’s history, location, and contact details. The profile also includes customer reviews and complaints.

Customer Complaints

The BBB Business Profile for Taylor Morrison includes 223 customer complaints closed in the last three years. Some of the complaints relate to issues with the quality of construction, including problems with doors, windows, and plumbing. Other complaints mention difficulties in getting warranty requests addressed and dissatisfaction with the company’s customer service.

Trustpilot Reviews

Trustpilot is a website where consumers can leave reviews of businesses. Taylor Morrison has a Trustpilot profile with 29 reviews, resulting in an average rating of 1.5 out of 5 stars. Many of the negative reviews on Trustpilot echo the complaints found on the BBB website, citing issues with construction quality, poor customer service, and difficulty in resolving warranty issues.

Conclusion

Based on the information available from the Better Business Bureau and Trustpilot, it appears that Taylor Morrison has received a significant number of customer complaints related to the quality of its construction and customer service. While the company has a long history and serves a diverse range of consumer groups, potential homebuyers should carefully consider the customer reviews and complaints before making a decision to purchase a home from Taylor Morrison.

Sources

FAQs

Is Taylor Morrison a reputable home builder?

Taylor Morrison has been in business for over 100 years and has built homes for a diverse range of consumer groups. However, the company has received a significant number of customer complaints in recent years, primarily related to the quality of its construction and customer service.

What are the most common complaints about Taylor Morrison?

The most common complaints about Taylor Morrison include issues with the quality of construction, such as problems with doors, windows, and plumbing. Other complaints mention difficulties in getting warranty requests addressed and dissatisfaction with the company’s customer service.

What is Taylor Morrison’s customer service like?

Based on customer reviews, Taylor Morrison’s customer service has been described as unresponsive, unhelpful, and difficult to deal with. Many customers have reported experiencing delays in getting warranty requests addressed and frustration with the company’s communication.

Is Taylor Morrison a good value for the price?

The cost of a Taylor Morrison home will vary depending on the location, size, and features of the home. However, based on customer reviews, many homeowners have expressed dissatisfaction with the quality of construction and customer service they received, leading some to question whether Taylor Morrison homes are a good value for the price.

What are some alternatives to Taylor Morrison?

There are many other home builders to choose from, both large and small. Some popular alternatives to Taylor Morrison include Lennar, Pulte Homes, and D.R. Horton. These builders have a good reputation for quality construction and customer service.

How can I avoid problems with Taylor Morrison?

If you are considering purchasing a home from Taylor Morrison, there are a few things you can do to avoid potential problems:

- Do your research. Read customer reviews and check with the Better Business Bureau to see if there are any complaints against the company.

- Get everything in writing. Make sure that all promises and agreements are included in your purchase contract.

- Inspect the home thoroughly before closing. Hire a professional home inspector to identify any potential problems with the construction.

- Be prepared to advocate for yourself. If you have any problems with your home after closing, be persistent in contacting Taylor Morrison and demanding that they resolve the issue.