ADP offers several channels of communication for employees and client administrators to contact their ADP administrator. These channels include phone support, messaging through the RUN Mobile App, chat support, and service requests.
Key Facts
- Phone Support: You can call ADP’s product Login and Support Help Center at 844-227-5237. They can assist you with any questions or issues you may have.
- Messaging through the RUN Mobile App: If you have the RUN Powered by ADP Mobile App on your Apple or Android device, you can send a message to ADP by opening the app, clicking on “Contact Us,” and then selecting “Send Message” (for Apple users) or the “Live Chat” button (for Android users).
- Chat Support: If you are logged into the RUN platform, you can click on the Chat icon at the bottom of any page to initiate a live chat with an ADP representative. Live chat agents are available Monday to Friday, from 7:30 am to 10:00 pm ET.
- Service Request: You can also submit a service request by logging into the RUN platform, selecting the Service Requests icon in the top navigation bar, and clicking “Add New Request”.
Remember, if you are a client administrator, it’s important to have your client ID number available when contacting ADP.
Phone Support
You can call ADP’s product Login and Support Help Center at 844-227-5237. They can assist you with any questions or issues you may have.
Messaging through the RUN Mobile App
If you have the RUN Powered by ADP Mobile App on your Apple or Android device, you can send a message to ADP by opening the app, clicking on “Contact Us,” and then selecting “Send Message” (for Apple users) or the “Live Chat” button (for Android users).
Chat Support
If you are logged into the RUN platform, you can click on the Chat icon at the bottom of any page to initiate a live chat with an ADP representative. Live chat agents are available Monday to Friday, from 7:30 am to 10:00 pm ET.
Service Request
You can also submit a service request by logging into the RUN platform, selecting the Service Requests icon in the top navigation bar, and clicking “Add New Request”.
Additional Information for Client Administrators
If you are a client administrator, it’s important to have your client ID number available when contacting ADP. You can find your client ID number on your ADP pay stub or by logging into your ADP account.
Sources
FAQs
How do I contact my ADP administrator if I am an employee?
You can contact your ADP administrator through phone support, messaging through the RUN Mobile App, chat support, or by submitting a service request.
How do I contact my ADP administrator if I am a client administrator?
You can contact your ADP administrator through phone support, chat support, or by submitting a service request.
What information do I need to provide when contacting my ADP administrator?
If you are a client administrator, you will need to provide your client ID number.
What are the hours of operation for ADP’s phone support and chat support?
Phone support is available 24/7. Chat support is available Monday to Friday, from 7:30 am to 10:00 pm ET.
Can I contact my ADP administrator through email?
ADP does not provide email support.
What is the best way to contact my ADP administrator if I have a complex issue?
If you have a complex issue, it is best to contact your ADP administrator by phone or by submitting a service request.
What is the ADP administrator’s role?
The ADP administrator is responsible for managing payroll, benefits, and other HR-related tasks for their company. They are also the point of contact for employees and client administrators who have questions or issues related to ADP products and services.
How can I find my ADP administrator’s contact information?
If you are an employee, you can find your ADP administrator’s contact information on your ADP pay stub or by logging into your ADP account. If you are a client administrator, you can find your ADP administrator’s contact information by logging into your ADP account.