How to Cancel Your PG&E Appointment

Pacific Gas and Electric Company (PG&E) is a major utility provider in California. Customers can schedule appointments for a variety of services, such as starting or stopping service, moving service to a new address, or having a pilot light inspected.

Key Facts

  1. Sign in to your PG&E account.
  2. Go to the “Manage Appointments” section.
  3. Select the appointment you want to cancel.
  4. Click on the “Cancel” option at the bottom of the appointment details.
  5. Follow the prompts to confirm the cancellation.

If you need to cancel a PG&E appointment, you can do so online or by phone.

Online

To cancel an appointment online, you will need to sign in to your PG&E account. Once you are signed in, follow these steps:

  1. Go to the “Manage Appointments” section.
  2. Select the appointment you want to cancel.
  3. Click on the “Cancel” option at the bottom of the appointment details.
  4. Follow the prompts to confirm the cancellation.

Phone

To cancel an appointment by phone, call PG&E customer service at 1-800-743-5000. A customer service representative will be able to help you cancel your appointment.

Sources

FAQs

How do I cancel my PG&E appointment online?

To cancel an appointment online, you will need to sign in to your PG&E account. Once you are signed in, follow these steps:

  1. Go to the “Manage Appointments” section.
  2. Select the appointment you want to cancel.
  3. Click on the “Cancel” option at the bottom of the appointment details.
  4. Follow the prompts to confirm the cancellation.

How do I cancel my PG&E appointment by phone?

To cancel an appointment by phone, call PG&E customer service at 1-800-743-5000. A customer service representative will be able to help you cancel your appointment.

What is the PG&E phone number for customer service?

The PG&E phone number for customer service is 1-800-743-5000.

Can I cancel my PG&E appointment the same day?

Yes, you can cancel your PG&E appointment the same day. However, if you cancel your appointment within 24 hours of the scheduled time, you may be charged a cancellation fee.

What is the PG&E cancellation fee?

The PG&E cancellation fee is $25. However, if you cancel your appointment within 24 hours of the scheduled time, you may be charged a cancellation fee of $50.

Can I reschedule my PG&E appointment?

Yes, you can reschedule your PG&E appointment. To reschedule your appointment, call PG&E customer service at 1-800-743-5000.

What if I miss my PG&E appointment?

If you miss your PG&E appointment, you will need to reschedule the appointment. To reschedule your appointment, call PG&E customer service at 1-800-743-5000.