PNC Fraud Protection and Reimbursement
PNC Bank prioritizes the security of its customers’ financial information and assets. The bank has implemented robust measures to protect against fraud and identity theft.
Zero Liability Protection
PNC Bank offers zero liability protection for fraudulent transactions made using PNC Bank Debit Cards or PNC Bank Visa Platinum Select Rewards Credit Cards. This means that customers are not held responsible for any unauthorized purchases or withdrawals.
Reporting Fraudulent Emails
Customers who receive suspicious emails that appear to be from PNC Bank should refrain from responding, clicking on links, or providing personal information. Instead, they should forward the email to PNC Bank at [email protected] and delete it immediately.
Reporting Identity Theft
In the event of identity theft, PNC Bank customers are advised to take immediate action. They should contact their bank branch, account representative, or call 1-888-PNC-BANK (1-888-762-2265) to report the situation.
Filing a Report with the FTC
Customers who have been victims of identity theft are encouraged to file a report with the Federal Trade Commission (FTC). The FTC provides a recovery plan and assists in resolving identity theft issues.
Contacting PNC Bank
For any questions or concerns related to fraud or identity theft, customers can contact PNC Bank at 1-888-PNC-BANK (1-888-762-2265).
Conclusion
PNC Bank is committed to protecting its customers from fraud and identity theft. By implementing zero liability protection, providing guidance on reporting fraudulent emails, and offering assistance to victims of identity theft, PNC Bank empowers its customers to safeguard their financial well-being.
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FAQs
Does PNC Bank offer fraud protection?
Yes, PNC Bank provides zero liability protection for fraudulent transactions made using PNC Bank Debit Cards or PNC Bank Visa Platinum Select Rewards Credit Cards.
What should I do if I receive a suspicious email that appears to be from PNC Bank?
Do not respond, click on links, or provide personal information. Forward the email to PNC Bank at [email protected] and delete it immediately.
What should I do if I am a victim of identity theft?
Contact your bank branch, account representative, or call 1-888-PNC-BANK (1-888-762-2265) to report the situation. Also, file a report with the Federal Trade Commission (FTC).
How can I contact PNC Bank if I have questions about fraud or identity theft?
You can contact PNC Bank at 1-888-PNC-BANK (1-888-762-2265).
What is zero liability protection?
Zero liability protection means that customers are not held responsible for any unauthorized purchases or withdrawals made using their PNC Bank Debit Card or PNC Bank Visa Platinum Select Rewards Credit Card.
What information should I include when reporting fraud to PNC Bank?
Provide details about the fraudulent transaction, including the date, amount, and merchant involved. Also, mention any suspicious emails or communications you have received.
How long does it take PNC Bank to investigate a fraud claim?
The investigation time may vary depending on the complexity of the case. PNC Bank will keep you updated on the progress of the investigation.
What steps can I take to prevent fraud?
Use strong passwords, be cautious of phishing emails, monitor your financial accounts regularly, and report any suspicious activity to PNC Bank immediately.